Attention: Please check our FAQs below before contacting us.
During the period when there is a Saturday afternoon block, there will be Monthly or Yearly subscriptions on offer (to Overseas viewers only). An Audio only stream may be available for the UK
Note: it has come to our attention that on an odd occassion Stripe takes payment at the time when submitted. This can cause an issue when the time is say 18:00 and the ticket gets renewed that day. We have resolved this issue by effectively adding one day to your subscription.
Subscriptions may not be valid for cup games.
Monthly Subscriptions will last for the period prior to the same day next month. For example if you purchase a monthly subscription on the 15th of the month it will be valid until the 14th of next month. Unfortunately you cannot subscribe early (our system has not yet been programmed for that. however, this feature will be looked at).
Yearly Subscriptions will be valid until the middle of May the following year and will not carry over until a subsequent season.
DST: Digital Season Ticket valid monthly or yearly
FGR: Full Game Replay
MUK / YUK: Monthly or Yearly UK system access for Audio and Full Game Replay (but not live stream)
Where you have an ongoing subscription, check out the Unsubscribe info for cancelling.
In most cases the subscriptions automatically expire after the month. Therefore you do not neeed to unsubscribe.
In some cases there will be an auto-renew (recurs) subscription but you will be made aware of this when you sign up.
When logged in under My Details, Subscriptions you will see the expiry date against each subscription with expiry date.
Where you have a renewing ongoing subscription you can log into Stripe to cancel it:
https://billing.stripe.com/p/login/3cs6qz9Is351enCdQQ
You need to renew your Digital Season Ticket (DST) whether it is Month or Year.
If the date is today then it is not valid. Monthly Subscription is valid until the day prior next month. e.g. purchased on the 15th September it can be used up to and including the 14th October.